''vSphere ESX Agent Manager' service reported issue: Agency ########-############ is unable to determine required solutions from its configured offline depots", which suggests that you need to update the I/O filter from Veeam.
"Host <your ESXi hostname>: The agent's workflow is blocked until it's required solutions are re-mediated externally in vSphere Lifecycle Manager"
Solution
Follow these steps to destroy the stale agency via the Managed Object Browser (MOB).
- Identify the Agency ID from the error message or the
eam.logfile (format:Agency:########-############). - Navigate to
https://<vCenter-FQDN>/eam/mob/?moid=<Agency-ID>. - Log in with administrator credentials.
- Select DestroyAgency.
- Click Invoke Method.
- Retry the cluster remediation task in the vSphere Client.